KHA Script for Managing ED Wait Times

Managing Emergency Department wait times can be hard! For those times when the waits are longer than you would like them to be, one of the most critical things you can do is manage the expectations of your patients and support their comfort while they are in your waiting room. This document provides a strategically crafted script that delivers a message of compassion and gratitude for the patience of your waiting room guests while keeping the channels of communication open with them to ensure their needs are met.