KHA Quality Webinar: Process Improvement 101, Part 2

This educational webinar series on process improvement (PI) is a comprehensive learning series designed to enhance your understanding and proficiency in the PI process. Through this initiative, the KHA Quality team aims to ignite inspiration and equip you with the skills to effectively tackle health care’s many quality and safety challenges.

Presenter: Billie Delauder, DNP, MSN, CPHQ, HACP-CMS
Quality Process Improvement Specialist
Kentucky Hospital Association


  • Define Process improvement terms and explain the next 2 steps in PI process: Defining the
    goal & communicating the goal.
  • Explain what the S.M.A.R.T goal is and how to construct one.
  • Be able to identify how a goal is communicated, in which order it is communicated, and
    ways to communicate the goal.

Intended Audience: Healthcare leaders, quality improvement leaders and staff, risk managers, patient safety personnel, physician leaders, and any healthcare worker interested in using the PI


File Type: www
Categories: KHA Quality Webinar, Process Improvement
Tags: Webinar